Frequently asked questions
Q: How will I know that the movers will arrive on time?
A: You will receive a phone call from your Crew Leader upon dispatch. If there is any anticipation of tardiness, we will inform you in advance.
Q: How long does it take to move?
A: This depends on factors such as weather conditions, size of your move, time required to load and unload, and the direction and distance your goods are traveling. Additionally, access for our trucks greatly factors in to your move time, so be sure to discuss access with your Move Coordinator.
Q: Is anything a no-go area?
A: Well, mainly those things you might expect. Per TDOT rules, we cannot transport plants and animals, drugs, alcohol, weapons, or ammunition. Shipping certain high value items may require you to purchase extra coverage.
Q: Can my possessions be stored temporarily?
A: Should you need 6th Man Movers to store your items on the truck for 1-2 nights, be sure to call well in advance to book your move. There is a flat fee per night for this service, so be sure to ask your Move Coordinator or Account Manager about it when you call. At this point in time we do not have the means to store your belongings for more than a few nights.
Q: Will my furniture remain clean?
A: All furniture is padded, which is included in your service/travel fee. However, we highly recommend purchasing mattress bags to keep your mattresses clean during the move. Ask your Move Coordinator about them when you call to book your move! If you forget, we also keep a supply on each truck, so you can just ask your Crew Leader.
Q: Can I still move if it is raining or snowing?
A: 6th Man Movers will move in rain, sleet, or snow. We have done it all! Since all furniture is padded and shrink-wrapped when we move you, there really is no cause for concern. However, if you would prefer not to move in inclement weather, please be sure to keep an eye on the forecast the week of your move in order to reschedule.
Q: Do the movers take time off for lunch? Do I need to provide lunch for them?
A: Depending on how long the move is, the movers might take a 30 minute break for lunch, during which you will not be charged. Although it is certainly not required, providing lunch for the crew is very much appreciated and might make for a shorter day because the movers will not need to leave the job site for food.
Q: Can I help during the move?
A: Yes, of course! We work at your pace. If you would like to help out and keep things moving, then more power to you! There are a few restrictions on where the customer may go (the truck and ramp are off limits for safety and liability reasons), but we have no problem with you jumping in to help otherwise. If you just want to get a lawn chair, a beverage, and point your finger, we are cool with that too!
Q: Do you move on weekends/holidays/odd times?
A: With the exception of major national holidays, we are willing to move you. We schedule moves Monday through Saturday during the day but can make exceptions on a case-by-case basis according to our availability.
Moving day checklist
- Create a folder to organize your move information. Keep track of notes, estimates, receipts. Include an inventory of all items you will need help moving.
- Storage: If you need storage facilities, find and book a storage unit.
- School Records: If you are moving school districts, arrange for your children’s school records to be transferred.
- Supplies: Order boxes and other supplies such as tape, bubble wrap, packing paper, and permanent markers.
- Packing: Pack seasonal items (such as Christmas decorations, pool toys, etc.) that you will not need before your move. Challenge yourself to pack at least one box per day. This will save you a lot of stress down the road when you have fewer items to pack and will make you feel more prepared for your move.
- Floor Plans: Check room dimensions in your new home, if possible, and start making floor plans for how you would like your furniture to be placed. Being prepared to tell your movers exactly where each piece goes will save you time, money, and stress on move day.
- Contact Insurers: Let all of your insurers (home, vehicle, medical, etc.) know that you are moving. Ask your home insurer for details of your existing coverage and arrange for new coverage or transfer to your new home.
- Service workers: Give all service providers (gardeners, house keepers, etc.) notice you will be moving.
- Change of Address: Notify friends and family of your change of address if you have a firm moving date. Fill out the form online for the United States Post Office’s mail forwarding service. Change or cancel any subscriptions or memberships you may have.
- Separate Valuables: Put items such as jewelry and important files in a safe box that you can personally transport to your new home.
Do you need packing services? 6th Man Movers is be happy to help!
To ensure all of your things get to the destination safely, items such as clothing, dishes, and small or fragile items must be packed up.
Moving pads and shrink wrap
Furniture is wrapped in moving pads and then shrinkwrapped to prevent damages.
Mattress bags keep your mattress clean throughout the whole move.
Need us to load your truck or storage container (PODs, UPack, etc.)? Ratchet straps must be used to secure your items for transportation.
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Refer a friend
Over 50% of the moves we complete come from referrals, and we think that speaks volumes about us! We sincerely appreciate your continued involvement and confidence in 6th Man Movers. We understand that you may be referring your friends, family, and clients so we’ll make sure to take extra care of anyone you send our way!
File a damage claim
Notice to claimants
Before presenting a claim on account of the loss and damage, the following important information respecting claims should be given careful consideration:
1. The terms under which property is accepted and transported by a carrier are stated on the bill of lading issued by the carrier; also in schedules, tariffs and commodities as described by the carrier. Persons intending to file claims should, before doing so, examine the terms and conditions under which the property was accepted and transported.
2. Carriers are bound by the provisions of law, and any deviation there from by the payment and claims before the facts and measure of legal liability are established will render them as well as the claimant, liable to fines and penalties by law.
3. In order that the carrier may have an opportunity to inspect goods and thereby properly verify claims, any loss or damage discovered after delivery should be reported to the carrier, as far as possible, immediately upon delivery, or within a reasonable amount of time after receipt of goods by consignee.
CLICK BELOW TO ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE TERMS STATED ABOVE AND WOULD LIKE TO MOVE FORWARD WITH FILING A LOSS/DAMAGE CLAIM
We will issue no refunds – All bills are paid upon completion of service. If there is a discrepancy on the bill, this should be brought to the customer service representative immediately, as we deal with all buyers remorse in real time. If there is a damage to be reported, this must be done through our website under resources – file a damage claim – and the bill must be satisfied before that process is started.